Our standards for fostering a professional, transparent, and fair environment for both brands and creators.
We expect everyone using Promo to treat other community members with the highest level of professionalism, respect, and business integrity.
We require clear campaign briefs and verified creator metrics. No deceptive performance claims, fake audience scores, or hidden conditions.
We protect creator payments through escrow and protect brands from uncompleted deliverables. Mutual accountability is the key to our digital model.
Ensure polite communication inside our encrypted chat, deliver deliverables on time, and release payouts immediately upon validation.
Engagement in any of the following activities will result in immediate profile suspension, escrow confiscation, and a permanent platform ban:
If a brand and creator cannot agree on a draft deliverable, revision, or payout release, either party can raise a dispute. Here is our formal moderation timeline:
A dispute is opened from the active campaign dashboard screen. The campaign's escrow wallet balance is immediately locked to safeguard the funds.
Both parties submit screenshots of agreement notes, draft copies, conversation logs, and social platform metrics reports within 48 hours of filing.
Promo's mediation panel reviews the brief requirements, signed agreements, and drafts. A binding ruling is issued within 72 hours, releasing or refunding escrow funds.
If you spot any user violating these policies, violating copyright rules, soliciting off-platform payments, or acting unprofessionally, please report it immediately.
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