Support & Resources

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Find guides, troubleshoot issues, and get the answers you need — all in one place.

Getting Started

New user setup guide

Troubleshooting

Fix common issues

Escrow & Payments

How payments work

Contact Support

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Browse by Category

Everything you need to know about Promo, organized by topic.

Getting Started

Everything you need to set up your account, complete verification, and launch your first campaign or application.

View full guide

Campaigns & Collaborations

Learn how to create campaign briefs, manage applications, review deliverables, and run multi-creator campaigns.

See how it works

Payments & Escrow

Understand escrow funding, payment releases, wallet withdrawals, refund policies, and milestone-based structures.

Read escrow guide

Account & Security

Manage your account settings, security, 2FA, verification status, privacy controls, and connected social platforms.

Troubleshoot account

Troubleshooting

Step-by-step solutions for login problems, campaign errors, payment failures, app crashes, and everything else.

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Platform Policies

Review community guidelines, terms of service, privacy policy, dispute resolution process, and content ownership rules.

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Most Popular Articles

Self-Service Actions

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In-App Chat

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Email Support

support@promo.app

Under 24 hours

FAQ & Guides

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